Shipping Policy
Last Updated: July 14, 2026
At Loom The Brands, we are committed to delivering your orders safely and on time. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation or order verification.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, sales events, or holidays, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
- International Orders: Delivery times vary depending on the destination and customs clearance.
Please note that delivery times are estimates and may be affected by weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.
From time to time, we may offer free shipping promotions, which will be clearly announced on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email or SMS with your tracking number and shipping details, allowing you to monitor your shipment.
Delivery Attempts
Our courier partner will make delivery attempts according to their standard procedures. If a delivery cannot be completed due to an incorrect address or the recipient’s unavailability, additional delivery charges may apply.
Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate before placing your order. Loom The Brands is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect, please contact our customer support within 48 hours of receiving your package. Include your order number and photos (if applicable) so we can resolve the issue promptly.
International Shipping
For international orders, customers are responsible for any applicable customs duties, import taxes, or other fees imposed by the destination country, unless otherwise stated.
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