Exchange Policy
Last Updated: July 14, 2026
At Loom The Brands, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer an exchange in accordance with the policy below.
Eligibility for Exchange
Items are eligible for exchange if:
- The exchange request is submitted within 7 days of receiving the order.
- The item is unused, unworn, unwashed, and in its original condition.
- All original tags, labels, and packaging are intact.
- A valid order number or proof of purchase is provided.
Items Not Eligible for Exchange
The following items cannot be exchanged:
- Products that have been worn, washed, altered, or damaged after delivery.
- Items without original tags or packaging.
- Clearance, final sale, or promotional items (unless they arrive damaged or defective).
- Gift cards and other non-returnable items specified at the time of purchase.
Size Exchange
If the requested size is available, we will gladly exchange your item. If the size is unavailable, our customer support team will assist you with suitable alternatives.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can process your request promptly.
Exchange Process
- Contact our customer support team within the eligible exchange period.
- Provide your order number and the reason for the exchange.
- Wait for exchange approval and shipping instructions.
- Return the item in its original condition.
- Once the returned item passes inspection, your replacement item will be shipped.
Shipping Charges
- If the exchange is due to a damaged, defective, or incorrect item, Loom The Brands will cover the exchange shipping costs.
- For size changes or customer preference, shipping charges may apply depending on your location.
Refunds
This policy covers exchanges only. Refunds are not provided unless required by applicable law or approved under exceptional circumstances.
Contact Us
For exchange requests or assistance, please contact our customer support team through our Contact Us page. We are committed to resolving your concerns as quickly as possible.