International Shipping Policy

Last Updated: July 14, 2026

Loom The Brands is proud to serve customers around the world. Please read our International Shipping Policy before placing an order.

Countries We Ship To

We offer international shipping to selected countries. Shipping availability will be displayed during checkout. If your country is not listed, please contact our customer support team for assistance.

Order Processing

• International orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing times may be extended during promotional periods or holidays.

Delivery Time

Estimated international delivery times are:

• Standard International Shipping: 7–15 business days
• Express International Shipping: 3–7 business days (where available)

Delivery times are estimates and may vary due to customs inspections, local courier services, weather conditions, or other unforeseen delays.

Shipping Charges

International shipping charges are calculated at checkout based on:

• Destination country
• Package weight and dimensions
• Selected shipping method

Any promotional free shipping offers apply only where specifically stated.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated by Loom The Brands.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email or SMS, allowing you to monitor your shipment until delivery.

Delivery Information

Please ensure that your shipping address, postal code, and contact details are complete and accurate. Loom The Brands is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Refused or Undeliverable Orders

If an international shipment is refused by the customer or returned due to an incorrect address, unpaid customs charges, or failure to accept delivery, any return shipping costs, customs fees, or other charges may be deducted before any eligible refund or store credit is processed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our customer support within 48 hours of delivery. Include your order number and clear photos so we can resolve the issue promptly.

Restricted Products

Some products may not be available for international shipping due to local laws, import restrictions, or courier limitations. If an item cannot be shipped to your destination, you will be notified before your order is completed or dispatched.

Contact Us

If you have any questions regarding international shipping, customs, or delivery, please contact our customer support team through our Contact Us page. We are committed to providing a smooth and reliable international shopping experience.