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Last Updated: July 2026
At LoomTheBrand, we are committed to delivering your orders safely, securely, and efficiently. Please read this Shipping Policy carefully before placing an order.
By placing an order on our website, you acknowledge and agree to this Shipping Policy.
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding public holidays.
During sales, promotional periods, or high-volume seasons, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email along with tracking information (where available).
LoomTheBrand currently ships to the destinations available during checkout.
If your location is unavailable, please contact our Customer Support team before placing your order.
Delivery times may vary depending on your location and the shipping provider.
Estimated delivery times are:
Standard Delivery: 3–7 business days after dispatch.
Deliveries to remote or rural areas may require additional time.
Please note that all delivery timeframes are estimates and are not guaranteed.
Shipping charges are calculated during checkout based on your delivery address and selected shipping method.
Any applicable shipping fees will be displayed before you complete your purchase.
Where tracking is available, customers will receive tracking details after the order has been dispatched.
Please allow a short period for tracking information to become active.
While LoomTheBrand strives to deliver every order on time, delays may occur due to circumstances beyond our control, including:
Courier service delays
Severe weather conditions
Public holidays
Customs or security inspections (where applicable)
High order volumes
LoomTheBrand is not responsible for delays caused by third-party shipping providers.
Customers are responsible for providing accurate and complete shipping information at checkout.
LoomTheBrand is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be re-shipped.
If delivery cannot be completed because:
The customer is unavailable.
The shipping address is incorrect or incomplete.
The package is not collected from the courier.
The shipment may be returned to LoomTheBrand.
Additional shipping charges may apply before the order is shipped again.
If your package arrives visibly damaged:
Notify us within 48 hours of delivery.
Provide your order number along with clear photographs of the package and product.
Retain all original packaging until your claim has been reviewed.
Eligible claims will be handled in accordance with our Return & Exchange Policy.
If you believe your shipment has been lost, please contact our Customer Support team as soon as possible.
We will work with the shipping provider to investigate the shipment.
Replacement shipments will only be provided after the courier confirms the package is lost or where otherwise required under applicable law.
Customers are responsible for:
Return shipping costs for size exchanges.
Shipping costs for exchanges requested due to personal preference.
We will cover replacement shipping costs when:
The product received is defective.
The product was damaged during shipment.
The wrong item was shipped due to our error.
Orders may be cancelled before they are processed or shipped.
Once an order has been processed or dispatched, cancellation requests may no longer be accepted, and our Return & Exchange Policy will apply instead.
Nothing in this Shipping Policy limits or excludes any rights you may have under applicable consumer protection laws.
Where local laws provide additional protections or remedies, those legal rights will prevail.
If you have any questions regarding shipping, please contact us:
LoomTheBrand
Website: https://loomthebrands.com
Email: support@loomthebrands.com
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM
✓ Orders are processed within 1–3 business days.
✓ Estimated delivery is 3–7 business days after dispatch.
✓ Tracking information is provided where available.
✓ Customers are responsible for providing accurate shipping information.
✓ Customers pay return shipping costs for size exchanges.
✓ LoomTheBrand covers replacement shipping costs for defective, damaged, or incorrectly shipped items.
✓ Delivery times are estimates and may vary depending on the courier and destination.
By placing an order with LoomTheBrand, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
Our construction business is dedicated to delivering high-quality, innovative building solutions, every project is completed
+2 237 467 134-98
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6391 Elgin St. Celina, Delaware 10299